Refund policy

RETURNS

At Wahouzone, we want you to be completely satisfied with your purchase. If for any reason you're not, here's our returns policy to make things right:

Timeframe: You have 30 days from the date of purchase to return an item. Unfortunately, we cannot offer refunds or exchanges beyond this period.

Condition: To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Proof of Purchase: Please ensure you have your receipt or proof of purchase handy to complete your return process.

Partial Refunds: In certain cases, only partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts.

Refund Process: Once your return is received and inspected, we'll notify you via email regarding the approval or denial of your refund. If approved, your refund will be processed automatically to your original payment method within a few days.

Delayed or Missing Refunds: If you haven't received your refund yet, we recommend checking your bank account first. If the refund still hasn't appeared, please contact your credit card company and bank. If you've followed these steps and still haven't received your refund, reach out to us at wahouzone@gmail.com.

Sale or Promotional Items: Only regular-priced items are eligible for refunds. Sale or promotional items cannot be returned or refunded.

Exchanges: We only replace items if they are defective or damaged upon receipt. If you need to exchange your item for the same one, please email us at wahouzone@gmail.com.

Gift Returns: If the item was marked as a gift and shipped directly to you, you'll receive a gift credit equal to the value of the returned item. If the item wasn't marked as a gift, the refund will be sent to the gift giver.

Shipping Costs: You are responsible for the shipping costs associated with returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Shipping Recommendations: For items valued over $75, we recommend using a tracked or insured shipping service when returning them to us. We cannot guarantee receipt of returned items otherwise.

We're here to make your returns process as smooth as possible. If you have any questions or concerns, don't hesitate to contact us at wahouzone@gmail.com. Your satisfaction is our priority!