FAQ - Frequent Questions

What is the shipping time for your products?

We typically take 2-4 days to process your order, followed by 3-14 days for delivery.

Do you ship worldwide?

Absolutely! We ship our products globally.

Where do we ship your product from?

Our headquarters are nestled in Lausanne, Switzerland, while our international warehouse is located in China and USA.

Do you provide tracking information on the product?

Yes, you can easily track your order by visiting the order tracking section in the menu. If you encounter any issues, simply shoot us an email at wahouzone@gmail.com for further assistance.

I am missing some items from my order, what is going on?

Don't fret! Our products are shipped separately based on your order. If items are sourced from different warehouses, expect separate deliveries. Any missing pieces should arrive shortly thereafter.

I received a damaged item. What can I do about it?

We're truly sorry for any inconvenience caused. Please send us a picture of the damaged item to wahouzone@gmail.com, and we'll promptly send you a replacement.

Where are you located?

You can find us nestled in Lausanne, Switzerland.

I still haven't received my order. What is taking so long?

We apologize for any delays. International shipping can sometimes be held up by customs clearance. Rest assured, you can track your order anytime. Need further assistance? Reach out to us at wahouzone@gmail.com.

Do you have a refund policy?

Absolutely! We strive to ensure our customers are satisfied. If you'd like a refund, simply contact us within 30 days of your order date, provided the product(s) are still available. For more details, check out our refund policy at https://wahouzone.myshopify.com/pages/politique-de-remboursement.